We have extensive customer-care experience across a wide range of channels, each requiring different expertise. We consistently deliver what is vital to every industry: an exceptional customer experience.
More than 1.8 million times per day EGS interacts with customers to answer their questions, fix their product issues, activate their services, make their reservations or resolve their billing concerns.
EGS balances customer experience optimization with operational contact center effectiveness.
EGS extends service to your customers through digital channels, including
EGS provides you with customized customer surveys allowing you to better meet your customers’ needs.
You will gain insight into how your customers feel about your products and services and turn this information into additional profit while retaining valuable customers.
EGS consultancy services combine our extensive telecommunications and operational expertise, to improve your customer experience through increased efficiency and quality.
After providing an in-depth analysis of your business, we highlight opportunities to improve efficiencies, drive growth and enhance customer experience, providing processes and tools to meet demands, help reduce the cost of operations, improve customer satisfaction and increase revenue and customer value.
Etisalat Global Services a subsidiary of Etisalat Group with total presence in 16 countries across Africa, Middle East & Asia.
Etisalat Global Services stems from a well-established company that serves 162million subscribers. We offer a variety of services in managing call center, online support and telesales operations using offshoring model capitalizing on our professional calibers and competitive cost to serve element.
You are able to deflect an increasing amount of call volume while meeting customer expectations. By meeting these expectations, EGS can reduce the cost to serve, while managing if not improving customer satisfaction.
Etisalat Global Services is continuously optimizing core processes and delivering excellent service. For our multinational clients,
we provide services such as customer care, technical support, back office, collections, telesales, reservations and directory assistance.
Serving the domestic Egyptian market as well as international markets,
EGS provides excellent multilingual customer care to clients from different channels; not only over the phone but also via chat and across social media.
BPO operations were launched in Cairo in 2015. Our 2,000-person dedicated team proactively identifies opportunities for growing our clients’ businesses and stays up to date about emerging technologies and telecommunications infrastructures. Call center outsourcing for clients adds value by providing:
Low real estate costs
Large hiring pool of multilingual candidates
High employee retention rates
Growing foreign investment
Flexible labor laws and costs